Self-service help for launching with CM Cloud.
Browse practical guidance for websites, domains, WordPress, VPS, email, app deployment, billing, migration, AI Launch, security, and troubleshooting. These articles are guidance-only and do not trigger provider actions.
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Recommended launch guides
Start with these practical guides before opening a support chat or preparing a checkout preview.
Billing/payment preview FAQ
Understand draft invoices and disabled sandbox payment intents.
Read this guideSupport escalation guide
Know when to move from self-service articles to support review.
Read this guideBrowse by topic
Find the answer closest to your launch step.
Practical guides for launching, migrating, billing, domains, troubleshooting and getting hold of support.
- Getting started
- Choosing between products
- What happens after you pay
- Getting started with web hosting
- Hosting plan comparison: Starter vs Business vs Pro
- WordPress plan comparison: Starter vs Business vs Pro
- How to upgrade your WordPress or hosting plan
- How to build your website or app
- How to buy web hosting
Billing & Payments
Pay with Mobile Money, card, or PayPal, understand invoices and XAF pricing, and manage renewals and auto-pay.
- How billing works
- Invoice statuses, and what each one means
- When your service activates after you pay
- Billing questions we get asked most
- Pay with Mobile Money (MTN & Orange)
- How renewals and auto-pay work
- Domain search
- Domain transfer planning
- Connect a domain to hosting
- Transferring a domain to us
- How to register (buy) a domain
- What managed WordPress includes
- WordPress migration
- SSL and backups on WordPress
- WordPress launch guide
- WordPress plan comparison: Starter vs Business vs Pro
- How to upgrade your WordPress or hosting plan
- How to order Managed WordPress
VPS & SSH
Full root SSH access, power controls, and self-serve resize on NVMe-backed virtual servers.
- VPS vs managed hosting
- Connecting to your VPS over SSH
- Start, stop, and reboot your VPS
- VPS onboarding
- Resize your VPS (CPU, RAM, and disk)
- How to buy a VPS
App Deployment
Plan Node.js, Python, API, dashboard, and SaaS app launches with support review.
- App deployment planning
- Environment variables
- Connect an app to a domain
- Deploy a static website
- Deploy a Node.js app
- Deploy a Python app (FastAPI / Flask)
- Deploy a Django app
- Deploy a Laravel app
- Deploy a Java app
- Deploy a PocketBase backend
- CI/CD deploy hook
- Build commands
- Use your own domain with an app (external DNS)
- Set environment variables in the portal
- Which environment variables does my app need?
- Connect your app to a PocketBase backend
- Use an S3 bucket for file storage
- Enable PocketBase password-reset emails
- How to buy an App Deployment plan
- PocketBase migrations and hooks (pb_migrations / pb_hooks)
Migration Help
Move from cPanel, WordPress, another host, VPS, domain, or email provider with human review.
AI Launch
Generate a real website from a description, publish it, collect enquiries, and take it over as your own app when you outgrow the studio.
- AI Launch preview
- Why products are recommended
- What AI Launch does and does not do
- AI Launch planning guide
- How AI Launch works: the three ways to use it
- Edit your AI website by asking for changes
- Get enquiries from your AI website
- Convert your AI site into an app you can edit
Security & SSL
SSL, Cloudflare-ready planning, backups, and safe support-led production changes.
Troubleshooting
Resolve sign-in, catalog, billing, domain, and support flow issues before contacting support.
- You cannot sign in
- The price or the invoice does not look right
- Which domain tool you need
- When to ask us instead of carrying on
- Reset your password
Create and manage mailboxes, open webmail, find your SMTP/IMAP settings, sync devices, and send from a custom address.
- Finding your SMTP / IMAP details
- Sync your phone or desktop via ActiveSync
- Send from a custom address without an extra mailbox
- Create and manage email mailboxes
- How to buy email hosting
- Create an email app password
- Set up professional email signatures
- Create an alias address in SOGo webmail
Databases
Create a managed PostgreSQL database, connect your app to it, and reach it from your own tools.
- Create a managed PostgreSQL database
- Connect your app to PostgreSQL
- Connect with psql, TablePlus or DBeaver
- Connect a Java app to PostgreSQL
Managed Java VM
Order a machine for your Java application, prepare your app for it, change its size, and know what we operate.
- Order a managed Java VM
- Prepare your Java app for a managed VM
- Deploy your Java app to your VM
- Change your Java VM size
- What we run, and what you own