Data Deletion Request

1. What data we can delete

Upon request, we will delete:

• Your account profile (name, email address, phone number).
• Support conversation history.
• Usage logs associated with your account.
• Any other personal data not required for legal or contractual obligations.

We are required by law to retain billing records and invoices for 7 years. These cannot be deleted early.

2. How to submit a request

Send an email to [email protected] with the subject line "Data Deletion Request". Include the email address associated with your account so we can locate your records.

3. What happens next

• We will acknowledge your request within 5 business days.
• We will verify your identity before processing the deletion.
• Deletion will be completed within 30 days of verification.
• You will receive a confirmation email once deletion is complete.
• If you have active paid services, deletion will take effect after all outstanding invoices are settled and services are terminated.

4. Cancelling your account

You can also cancel your account directly in the portal under Account → Settings → Cancel Account. Account cancellation triggers automatic data deletion per the schedule above. For immediate deletion, submit a written request as described in section 2.