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Troubleshooting

Domain or support confusion

Know when to use domain search, transfer, DNS management, or support.

What this means

What this means

Domain actions have different risks. Searching is safe; transfer and DNS changes affect ownership, website traffic, SSL, and email.

Before you start

Before you start

Prepare domain name, current registrar, nameservers, DNS provider, email use, and target service.

Step-by-step guidance

Step-by-step guidance

  1. Use domain search when buying a new name.
  2. Use transfer planning when you already own the domain at another registrar.
  3. Use DNS management only when you understand the record being changed.
  4. Ask support before changing MX records or nameservers.
  5. Keep a rollback note for any production DNS change.

What CM Cloud support will review

What CM Cloud support will review

Support reviews registrar state, DNS/email impact, service target, Cloudflare state, and rollback path.

What is not automated yet

What is not automated yet

This article does not register, transfer, renew, or mutate DNS/provider records.

Safety note

Safety note

Reading this article does not capture payment, provision infrastructure, register or transfer domains, change DNS, write Cloudflare or WHMCS, call providers, start workers, create retries, or enable live execution.

Safe next action

Safe next action

Ask support when a domain action could affect a live website or email.

Contact Support