What this means
What this means
A product card may show annual or monthly pricing, while checkout summarizes the selected billing cycle and payment method readiness.
Before you start
Before you start
Know the selected product, billing cycle, currency, domain decision, invoice number if present, and payment method.
Step-by-step guidance
Step-by-step guidance
- Check whether the page says draft, pending, paid, failed, or preview.
- Confirm the billing cycle selected: monthly, six months, or yearly.
- Check whether domain registration, transfer, or existing-domain use is selected.
- If Mobile Money fails, keep the displayed error and phone number format available.
- Ask billing support before retrying if status is unclear.
What CM Cloud support will review
What CM Cloud support will review
Billing reviews invoice state, payment intent status, method, amount, currency, customer, and service linkage.
What is not automated yet
What is not automated yet
This article does not capture payment, refund money, mark invoices paid, or activate services.
Safety note
Safety note
Reading this article does not capture payment, provision infrastructure, register or transfer domains, change DNS, write Cloudflare or WHMCS, call providers, start workers, create retries, or enable live execution.
Safe next action
Safe next action
Open billing support with invoice/payment reference and selected product.