What this means
What this means
Login problems usually come from the wrong email, unclaimed customer account, expired activation link, browser cookie state, or trying to access an admin-only area.
Before you start
Before you start
Have your customer email, domain, activation link status, and exact error message ready.
Step-by-step guidance
Step-by-step guidance
- Confirm you are using the portal customer email, not a DirectAdmin or old billing-only login.
- Try a fresh login window and clear old portal cookies if redirects loop.
- If activation says used or expired, ask support for a new claim link.
- If a service is missing after login, include the domain and customer email in support.
- Never send passwords in support messages.
What CM Cloud support will review
What CM Cloud support will review
Support reviews customer identity, claim token state, linked services, activation history, and whether the service was migrated to the portal.
What is not automated yet
What is not automated yet
Troubleshooting does not reset passwords, expose credentials, or link accounts automatically.
Safety note
Safety note
Reading this article does not capture payment, provision infrastructure, register or transfer domains, change DNS, write Cloudflare or WHMCS, call providers, start workers, create retries, or enable live execution.
Safe next action
Safe next action
Contact support with your domain, customer email, and screenshot/error text.