What this covers
The portal uses email-based password reset. A reset link is sent to the email address registered to your account and expires after a short time.
Before you start
Know the email address you used to register or claim your CM Cloud account.
How to do it
- Go to the portal login page and click Forgot password.
- Enter your registered email address and submit the form.
- Check your inbox and spam folder for the reset email — it arrives within a few minutes.
- Click the link in the email and enter a new password.
- If the link has expired or the email did not arrive, contact support with your registered email address.
What our team checks
Support reviews account identity, registered email, activation state, and whether the account was migrated from an older billing system.
Next step
Use the Forgot password link on the portal login page, or contact support if you cannot access your registered email.