What this means
What this means
The portal uses email-based password reset. A reset link is sent to the email address registered to your account and expires after a short time.
Before you start
Before you start
Know the email address you used to register or claim your CM Cloud account.
Step-by-step guidance
Step-by-step guidance
- Go to the portal login page and click Forgot password.
- Enter your registered email address and submit the form.
- Check your inbox and spam folder for the reset email — it arrives within a few minutes.
- Click the link in the email and enter a new password.
- If the link has expired or the email did not arrive, contact support with your registered email address.
What CM Cloud support will review
What CM Cloud support will review
Support reviews account identity, registered email, activation state, and whether the account was migrated from an older billing system.
What is not automated yet
What is not automated yet
Password reset does not expose account data, bypass authentication, or give access to other customers' services.
Safety note
Safety note
Reading this article does not capture payment, provision infrastructure, register or transfer domains, change DNS, write Cloudflare or WHMCS, call providers, start workers, create retries, or enable live execution.
Safe next action
Safe next action
Use the Forgot password link on the portal login page, or contact support if you cannot access your registered email.