What this means
What this means
Billing previews help customers understand cost, currency, and next steps before live capture is approved. A draft invoice or sandbox payment intent is not a completed payment.
Before you start
Before you start
Have the selected product, plan, currency, invoice reference, and any Mobile Money/payment method questions ready before contacting billing support.
Step-by-step guidance
Step-by-step guidance
- Check whether the screen says draft, preview, sandbox, disabled, or ready for review.
- Confirm the currency and plan match the service you selected.
- Do not assume a draft invoice means payment was captured.
- Ask billing support if a payment method, tax, or activation status is unclear.
- Wait for activation review before expecting service provisioning.
What CM Cloud support will review
What CM Cloud support will review
Support reviews invoice state, selected plan, currency display, payment method readiness, capture-disabled posture, and whether finance/reconciliation review is needed.
What is not automated yet
What is not automated yet
The FAQ does not capture payment, mark invoices paid, create settlement records, or activate services.
Safety note
Safety note
Reading this article does not capture payment, provision infrastructure, register or transfer domains, change DNS, write Cloudflare or WHMCS, call providers, start workers, create retries, or enable live execution.
Safe next action
Safe next action
Open billing support with the invoice or preview reference if anything is unclear.