Billing questions we get asked most

What this covers

Short answers to the billing questions that come up most often. If yours is not here, write to us — a person reads it.

Before you start

Have your invoice reference to hand if your question is about a specific charge.

How to do it

1. Which currencies can I pay in? Prices display in XAF, EUR or USD. Mobile Money is always charged in XAF.
2. Can I pay without a card? Yes. MTN Mobile Money, Orange Money and PayPal all work.
3. I paid but nothing happened. Open Billing: if the invoice still says awaiting payment, the payment did not reach us. Send us the transaction reference and we will trace it.
4. Will my price change at renewal? Hosting, email and app plans renew at the price of your cycle. Domains are different — registry renewal fees are not the same as first-year registration, so check the amount on the renewal invoice.
5. Can I change my billing cycle? Yes. Choose a different cycle when you renew, or ask us to switch it for you.
6. Can I get a refund? Write to us with the invoice reference and what happened.

What our team checks

We can trace a Mobile Money transaction, re-send an invoice, change a billing cycle or currency, and look into a refund.