LanguageGB
Billing & Payments

When your service activates after you pay

What happens between paying and your service being ready, and what to do if it stalls.

What this covers

Activation is automatic. When your payment clears, the invoice is marked paid and setup starts immediately — hosting accounts, mailboxes, domains and app deployments are all created without anyone having to approve them. Most are ready in under a minute. A domain registration or a new SSL certificate can take a few minutes longer.

Before you start

Have your invoice reference and the domain name you used at checkout.

How to do it

  1. Pay the invoice by Mobile Money, card or PayPal.
  2. Wait for the invoice to change to paid. With Mobile Money that happens once you approve the prompt on your phone.
  3. Open Services. The new service appears there with its setup status.
  4. If the invoice says paid but no service appears after a few minutes, send us the invoice reference.

What our team checks

We can see where setup stopped, finish it, and tell you what went wrong.

Next step

Open Services to check your service is live.

Contact Support