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Billing & Payments

Draft invoices

Draft invoices are review records, not proof that a service is paid or active.

What this means

What this means

A draft invoice can show planned charges and line items before payment and provisioning workflows are enabled.

Before you start

Before you start

Check invoice status, amount, currency, product line items, and whether the invoice is draft/unpaid.

Step-by-step guidance

Step-by-step guidance

  1. Open the billing page.
  2. Review invoice status and line items.
  3. Confirm no payment success is implied by a draft.
  4. Ask billing support if a line item looks wrong.

What CM Cloud support will review

What CM Cloud support will review

Support reviews invoice amount, product mapping, currency display, payment readiness, and activation blockers.

What is not automated yet

What is not automated yet

Draft invoices do not capture payment, trigger provisioning, register domains, or change service state automatically.

Safety note

Safety note

Reading this article does not trigger payment, provisioning, DNS, registrar, Cloudflare, WHMCS, or provider actions.

Safe next action

Safe next action

Keep the invoice as review-only until support confirms the next payment step.

Contact Support