Invoice statuses, and what each one means

What this covers

An invoice starts as awaiting payment. Once your payment clears it becomes paid, and the service it covers is created or extended automatically. Cancelled means the invoice no longer applies and you owe nothing on it, usually because the order was abandoned or replaced by another one.

Before you start

Open Billing in the portal. Each invoice shows its status, amount, currency and line items.

How to do it

1. Open Billing and find the invoice.
2. Awaiting payment: pay it to activate or extend the service.
3. Paid: nothing to do. Open Services to confirm the service is running.
4. Cancelled: you owe nothing. Order again if you still want the service.
5. Tell us if a status does not match what you expect.

What our team checks

We can check why an invoice was cancelled, confirm a payment we have received, or correct a line item.