What this means
What this means
Your CM Cloud email account uses standard IMAP and SMTP protocols. Once you generate connection credentials from the portal, you can configure any email client to send and receive mail.
Before you start
Before you start
Log in to your portal and navigate to the service that includes your email mailbox. Have a password manager or secure note ready — the generated password will not be shown again after you close the panel.
Step-by-step guidance
Step-by-step guidance
- Open your portal and go to Services.
- Select the service that includes your email mailbox.
- Click 'Get IMAP Password' — a new password is generated and shown immediately.
- Copy and save the password right away — it replaces any previous password and cannot be retrieved later.
- Configure your email client with: IMAP server mail.cmcloudhosting.com port 993 SSL/TLS, SMTP server mail.cmcloudhosting.com port 587 STARTTLS, username your full email address, password the one generated above.
What CM Cloud support will review
What CM Cloud support will review
Support can help if the IMAP password button fails, if your mailbox does not appear in the portal, or if you need to confirm that your email service is active.
What is not automated yet
What is not automated yet
Clicking 'Get IMAP Password' generates a fresh credential but does not send it by email, change your webmail login, or affect other mailboxes on your account.
Safety note
Safety note
Each time you generate a new password the previous one stops working immediately. Update every email client and device that uses it.
Safe next action
Safe next action
Open your service in the portal, click 'Get IMAP Password', and paste the settings into your email client.