What this covers
Your CM Cloud email account uses standard IMAP and SMTP protocols. Once you generate connection credentials from the portal, you can configure any email client to send and receive mail.
Before you start
Log in to your portal and navigate to the service that includes your email mailbox. Have a password manager or secure note ready — the generated password will not be shown again after you close the panel.
How to do it
- Open your portal and go to Services.
- Select the service that includes your email mailbox.
- Click 'Get IMAP Password' — a new password is generated and shown immediately.
- Copy and save the password right away — it replaces any previous password and cannot be retrieved later.
- Configure your email client with: IMAP server mail.cmcloudhosting.com port 993 SSL/TLS, SMTP server mail.cmcloudhosting.com port 587 STARTTLS, username your full email address, password the one generated above.
What our team checks
Support can help if the IMAP password button fails, if your mailbox does not appear in the portal, or if you need to confirm that your email service is active.
Next step
Open your service in the portal, click 'Get IMAP Password', and paste the settings into your email client.