What this covers
CM Cloud email supports ActiveSync (Exchange ActiveSync / Z-Push), letting your phone or desktop sync email, contacts, and calendar in real time using the same protocol as Microsoft Exchange.
Before you start
You need your full email address and an IMAP password generated from the portal. ActiveSync uses the same password as IMAP — generate it from your Services page before starting setup on your device.
How to do it
- Open your portal, go to Services, select your email service, and click 'Get IMAP Password' to generate a fresh password. Save it.
- On your phone or desktop, go to Settings and add a new Exchange or Work email account.
- Enter your full email address and the password from step 1.
- When prompted for server details enter: Server mail.cmcloudhosting.com, SSL enabled, port 443.
- If your device asks for a domain, leave it blank or enter mail.cmcloudhosting.com.
- Confirm and wait for your device to connect — email, contacts, and calendar will begin syncing.
What our team checks
Support can help if ActiveSync fails to connect, if contacts or calendar are missing after setup, or if your device reports a certificate or authentication error.
Next step
Generate your IMAP password in the portal, then add a new Exchange account on your device using mail.cmcloudhosting.com as the server.