Transferring a domain to us

What this covers

A transfer moves who manages the domain. It does not, by itself, change where your website or email points — DNS carries on as it is. That is why a transfer is usually safe to do while a site stays live.

Before you start

You need access at your current registrar and to the registrant email address. Check the expiry date: a transfer adds a year, so avoid starting one in the last few days before it lapses.

How to do it

1. Unlock the domain at your current registrar. It is often called the transfer lock or registrar lock.
2. Get the authorisation code from them — also called an EPP code or auth code. Only they can give it to you.
3. Write down your current DNS records before you start, especially MX if the domain receives email. Keep that note until the move is finished.
4. Start the transfer with us and enter the authorisation code.
5. Approve the confirmation email sent to the registrant address. Without that the transfer stalls and eventually expires.
6. ⚠️ Some registries refuse a transfer within 60 days of registration or a previous transfer. If yours is refused for that reason, wait it out — it is not something we can override.

What our team checks

Send us the domain and your current registrar. We can tell you whether it is locked, what its DNS says now, whether email depends on it, and whether the registry will accept the transfer yet.