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Migration Help

Cutover expectations

Understand what happens when traffic moves from the old service to CM Cloud.

What this covers

Cutover is the moment users start reaching the new hosting, WordPress, email, VPS, or app target. It must be planned, verified, and reversible where possible.

Before you start

Confirm DNS TTL, current nameservers, business hours, email usage, backup state, and what success looks like after cutover.

How to do it

  1. Freeze risky content changes before the cutover window.
  2. Take or confirm a backup and snapshot where applicable.
  3. Apply the reviewed DNS or routing change only after approval.
  4. Verify homepage, login, forms, email, SSL, and service health.
  5. Keep rollback instructions ready until the site has been stable.

What our team checks

Support reviews timing, DNS propagation, customer impact, monitoring checks, rollback steps, and whether old service should remain active temporarily.

Next step

Ask support to schedule cutover only after preview, rollback, and verification steps are clear.

Contact Support