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Cutover expectations

Understand what happens when traffic moves from the old service to CM Cloud.

What this means

What this means

Cutover is the moment users start reaching the new hosting, WordPress, email, VPS, or app target. It must be planned, verified, and reversible where possible.

Before you start

Before you start

Confirm DNS TTL, current nameservers, business hours, email usage, backup state, and what success looks like after cutover.

Step-by-step guidance

Step-by-step guidance

  1. Freeze risky content changes before the cutover window.
  2. Take or confirm a backup and snapshot where applicable.
  3. Apply the reviewed DNS or routing change only after approval.
  4. Verify homepage, login, forms, email, SSL, and service health.
  5. Keep rollback instructions ready until the site has been stable.

What CM Cloud support will review

What CM Cloud support will review

Support reviews timing, DNS propagation, customer impact, monitoring checks, rollback steps, and whether old service should remain active temporarily.

What is not automated yet

What is not automated yet

This guide does not perform cutover, mutate DNS, change Cloudflare, transfer registrar control, or deactivate old hosting.

Safety note

Safety note

Reading this article does not capture payment, provision infrastructure, register or transfer domains, change DNS, write Cloudflare or WHMCS, call providers, start workers, create retries, or enable live execution.

Safe next action

Safe next action

Ask support to schedule cutover only after preview, rollback, and verification steps are clear.

Contact Support