What this means
What this means
Every site AI Launch generates includes a contact form, and where the trade calls for it a booking or enquiry form as well. When a visitor sends one, the message is stored against your site and emailed to the address on your CM Cloud account. You read them in the AI studio under 'Enquiries from your website'.
Before you start
Before you start
Publish your site first — a form only receives messages once the site is live. Check that the email address on your account is one you actually read, because that is where enquiries are sent.
Step-by-step guidance
Step-by-step guidance
- Publish your site with Deploy to App, or order Managed WordPress and publish there. The form is connected either way.
- Open the AI studio in your portal and scroll to 'Enquiries from your website' to see everything that has come in.
- Each enquiry shows the sender's name, email and phone where they provided them, plus the full message.
- Reply directly from your own email — click the sender's address in the enquiry to start a reply.
- Your form keeps working when you regenerate or republish the site. The address behind it does not change.
What CM Cloud support will review
What CM Cloud support will review
None. Forms are connected automatically at generation time.
What is not automated yet
What is not automated yet
We do not reply to enquiries for you, and we do not forward them anywhere except the email address on your account. There is no autoresponder to the visitor beyond the thank-you page they land on.
Safety note
Safety note
Enquiries are stored so you can read them in the portal. Empty submissions and automated spam are discarded, and there is a limit on how many messages one visitor can send in a day. Reading this article does not change your site or your form.
Safe next action
Safe next action
Publish your site, then send yourself a test message through your own contact form and confirm it arrives.